Troubleshooting and Technical Issues

Help with Subscription or Purchases

• My mobile subscription is not recognized and I'm still seeing ads in games (Android)
• My mobile subscription is not recognized and I'm still seeing ads in games (iOS)
• My purchased game does not unlock (Android)
• My purchased game does not unlock (iOS)

Issues with Ads or Sound

• Advertisements (ads) are not loading
• I want to report an offensive advertisement
• I have no sound in my game (iOS)
• I have no sound in my game (Android)

Game Issues on iOS (iPhone/iPad)

• Fixing crashes, freezes, and startup issues in iOS games
• My game runs slowly or freezes temporarily (iOS)
• My game does not install or update (iOS)
• How to update your game (iOS)
• I receive an error "Failed to fetch correct data from our servers" (iOS)

Game Issues on Android

• Fixing crashes, freezes, and startup issues in Android games
• My game runs slowly or freezes temporarily (Android)
• My game does not install or update (Android)
• How to update your game (Android)
• Game progress not saving (Android)
• I receive an error "Failed to fetch correct data from our servers" (Android)

Help with Games from Steam (PC/Mac)

• What should I do if I'm having technical trouble with my game? (Steam)
• Steam - How do I change the language of my game? (Steam)