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Troubleshooting


Playing our PC games? Head to GameHouse or Zylom



  • iOS (iPhone and iPad)

  • Android

  • Miscellaneous

  • PC / Mac

  • Kindle



iOS (iPhone and iPad)

  • I receive an error "Failed to fetch correct data from our servers" (iOS)
  • My game does not start (iOS)
  • My game crashes or freezes (iOS)
  • My subscription does not work or is not active (iOS)
  • My game does not unlock (iOS)
  • I have no sound in my game (iOS)
See all 10 articles

Android

  • I receive an error "Failed to fetch correct data from our servers" (Android)
  • My game does not start (Android)
  • My game crashes or freezes (Android)
  • My subscription does not work or is not active (Android)
  • My game does not unlock (Android)
  • My game does not install or update (Android)
See all 9 articles

Miscellaneous

  • I'm unable to complete a level
  • How can I restore my game progress?
  • Advertisements do not load
  • I am having technical difficulties with ads
  • I want to report an offensive advertisement

PC / Mac

  • Playing on Gamehouse.com?
  • Playing on Zylom.com?
  • What should I do if I'm having technical trouble with my game? (Steam)
  • Steam - How do I change the language of my game? (Steam)

Kindle

  • I bought the game but it does not unlock