Troubleshooting

iOS (iPhone and iPad)

• My game does not start (iOS)
• My game crashes or freezes (iOS)
• My subscription does not work or is not active (iOS)
• My game does not unlock (iOS)
• I have no sound in my game (iOS)
• My game does not install or update (iOS)

See all 9 articles

Android

• My game does not start (Android)
• My game crashes or freezes (Android)
• My subscription does not work or is not active (Android)
• My game does not unlock (Android)
• My game does not install or update (Android)
• My game runs slow or freezes temporarily (Android)

See all 8 articles

Miscellaneous

• How can I restore my game progress?
• Advertisements do not load
• I am having technical difficulties with ads
• I want to report an offensive advertisement

PC / Mac

• Playing on Gamehouse.com?
• Playing on Zylom.com?
• What should I do if I'm having technical trouble with my game? (Steam)
• Steam - How do I change the language of my game? (Steam)

Kindle

• I bought the game but it does not unlock