If your subscription is correctly activated, but you experience one of the following situations, then try the steps below.
- You are being requested to buy a game
- You are being requested to subscribe
- You are not receiving subscriber benefits in our free to play games
- You are seeing advertisements in our games (other than our free to play games
Restore your subscription benefits
- Make sure that you are logged into 'play games' on your device with the Google Play Account on wihch your subscription is active
- Turn off 'opt out of ads personalization' in the settings of your phone. This option needs to be grey and not blue.
- Open the Settings app
- Scroll down and tap the 'Google' option
- Tap 'Ads' > use the slider to turn it off.
- Open the game that you originally started your subscription from and tap "Restore purchase" in the main game menu
If you don't know which game you used to subscribe, you can also download our app and restore your subscription from there: https://go.onelink.me/sXsh?pid=website&c=homepage
Let us know if this does not work or if you need our help otherwise: we are happy to help!