My subscription does not work or is not active (iOS)

If your subscription is correctly activated, but you experience one of the following situations, then try the steps below.

• You are being requested to buy a game
• You are being requested to subscribe
• You are not receiving subscriber benefits in our free to play games
• You are seeing advertisements in our games (other than our free to play games

Restore your subscription benefits

1. Make sure that you are logged into 'Game Center' on your device with the Apple ID on which your subscription is active (Settings > Game Center)
2. Turn off 'limit ad tracking' in the settings of your phone. 
   • Open 'Settings'
   • Tap 'Privacy'
   • Tap 'Advertising'
   • Turn off 'Limit Ad Tracking'
3. Open the game that you originally started your subscription from and tap "Restore purchase" in the main game menu

If you don't know which game you used to subscribe, you can also download our app and restore your subscription from there: https://go.onelink.me/sXsh?pid=website&c=homepage

Let us know if this does not work or if you need our help otherwise: we are happy to help!