If your game does not start, try restarting your device first.
- Turn your device off
- Press and hold the Power button and select "Power Off"
- Press and hold the Power button to turn your device on again
- Try to open the game
Should the game still not start after restarting your device, please try the following:
- Open Device settings
- Tap Applications
- Tap the game
- Tap the Stop or Force Stop button
- Tap Storage
- Tap Clear Cache
- Reopen the game
- When prompted, make sure you allow the app permissions. This is so the game progress can be saved on the device
These steps should normally fix it and the game should open. If the issue persists, make sure you are on the latest version of the game and, if not, update your game.