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My game does not install or update (Android)

Try the steps below if you can’t download our games from the Google Play Store or if your download and app updates get stuck and won't finish.

 

Step 1: Check Your Internet Connection

  • Verify Connectivity: Ensure your device is connected to a stable Wi-Fi or mobile data network.

  • Test Access: Open a web page or another app to confirm internet access.

Step 2: Restart Your Device

  • Simple Restart: Press and hold the Power button, then select Restart.

  • Force Restart: If unresponsive, hold the Power and Volume Down buttons simultaneously for about 10 seconds until the device restarts.

Step 3: Check Device Storage

  • Verify Free Space: Go to Settings > Storage to ensure sufficient space for the game.

  • Free Up Space: Delete unnecessary apps, photos, or files if storage is low.

Step 4: Clear Cache and Data of Google Play Store

Note: Clearing the data for the Google Play Store only resets settings related to the Play Store itself, such as preferences and cache. It does not delete your downloaded apps, game progress, or Google account information.

  1. Navigate to Settings > Apps.

  2. Select Google Play Store.

  3. Tap Storage & cache.

  4. Tap Clear Cache, then Clear Storage or Clear Data.

  5. Reopen the Play Store and attempt the installation or update again.

Step 5: Check for System Updates

  1. Go to Settings > System > System update.

  2. Follow on-screen instructions to install any available updates.

Step 6: Verify Date and Time Settings

  • Automatic Date & Time:

    1. Go to Settings > System > Date & time.

    2. Enable Automatic date & time and Automatic time zone.

  • Manual Adjustment: If automatic settings are incorrect, disable them and set the date and time manually.

Step 7: Remove and Re-add Google Account

  1. Go to Settings > Accounts.

  2. Select your Google account and tap Remove account.

  3. Restart your device.

  4. Return to Settings > Accounts and tap Add account to re-add your Google account.

  5. Open the Play Store and try the installation or update again.

Step 8: Uninstall and Reinstall Google Play Store Updates

  1. Go to Settings > Apps.

  2. Select Google Play Store.

  3. Tap the three-dot menu at the top-right corner and select Uninstall updates.

  4. Confirm the action.

  5. After uninstallation, the Play Store will revert to the factory version. It will update automatically to the latest version.

  6. Once updated, try installing or updating the game again.

If you’re still having trouble, feel free to reach out to GameHouse Support anytime. You can also visit the Google Play Help Center for Play Store issues. We’re here to help you get back to playing! 💙

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