If you're experiencing issues with advertisements not loading in your games, it can affect your ability to earn rewards or access certain features. Follow these troubleshooting steps to resolve the problem on both Android and iOS devices:
Step 1: Check Your Internet Connection
- Ads require a reliable internet connection. Verify that you're connected to Wi-Fi or have a strong cellular signal.
- You can test your connection here
Step 2: Update your Game and Device Software
- Update the Game: Visit your device's app store to ensure the game is updated to the latest version.
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Update Your Device:
- For Android: Go to Settings > System > System Updates to check for updates.
- For iOS: Navigate to Settings > General > Software Update to see if an update is available.
Step 3: Restart the Game and Device
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Restart the Game: Close the game completely and reopen it.
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Restart Your Device: Power off your device, wait a few seconds, and turn it back on.
Step 4: Disable VPNs
Some VPNs can interfere with ad loading; try disabling them to see if it resolves the issue.
By following these steps, you can address most issues related to advertisements not loading in games. If you continue to experience problems, please contact us through the Support button from within the game you're having this issue with.