Try the suggestions below to get sound working:
- Check the game settings to make sure the music and sounds are turned on.
- Force stop and restart the game:
Open your device's Settings app
Tap Apps & Notifications
Tap the app (If you don't see it, first tap See all apps or App info)
Tap Force Stop
- Restart the game
- Turn your device off and on again.
If the sound is still not working, please try the following just in case:
- Make sure your device is not muted and that the volume is high enough.
- Make sure your music player is turned off.
- Try plugging in and unplugging your headphones.
If it's still unsuccessful, open another app and check the sound there. If it does not work in the other app, the issue seems device related. Should you hear sound in another app, please tap the blue Contact us button below and let us know.