If you purchased one of our games on Steam and are having technical trouble, we advise you to first try out basic troubleshooting as suggested by Steam here.
Below you can find the steps suggested. If you are still having issue, please contact us by tapping the blue Contact us button below.
It's always a good first step to make sure that you restart Steam as well as your computer.
Restarting the computer flushes all kinds of system states and caches, while resetting other programs and releasing locks on files and other resources.
Clear Download Cache
Clearing the Steam download cache will cause the Steam client to flush locally cached configuration data and acquire it from the Steam servers again.
Navigate to your Steam -> Settings -> Downloads -> Clear Download Cache
Repair Library Folder
The Steam library folder contains all of your installed games on disk. These folders need to be writable by all users in order to update properly. Sometimes these user permissions break and need to be refreshed.
Navigate to your Steam -> Settings -> Downloads -> Steam Library Folders -> Right click on folder -> Repair Folder
Verify Local Files
Sometimes files on hard-disks and other storage devices become corrupted because of bad hardware, software crashes, power surges etc. Steam can verify the correctness over installed game files and fix them if necessary.
Find Game in Library -> Right click -> Properties -> Local Files -> Verify Integrity of Game Files
Change Download Region
The Steam content system is divided into geographical regions. The Steam client automatically detects its current region and uses content servers located in that region for best performance. Sometimes, servers in a specific region may be slow, overloaded or have a hardware failure causing download issues. It is advisable to temporarily switch to a different download region to use another set of content servers.
Steam -> Settings -> Downloads -> Download Region. You may need to test several regions other than your own.
The Steam installer can be downloaded here: (http://store.steampowered.com/about/) and reinstalled to the same location where it is already installed.
This may fix potential issues with Steam client and service files. Installing into same location will preserve all installed games.
WARNING! Uninstalling Steam will delete all game content.
Move Game Folder
It can be very helpful to test the issue by installing on an alternate hard drive. If one is already available, you can create a new Steam library folder on this drive. You can then install new games into this Steam library folder or move already installed games there.
Steam -> Settings -> Downloads -> Steam Library Folders -> Add new Library folder